Questions & Answers
Q Wait, what is this thing again?
A This is a service called Firehose Chat. It makes it easy to carry on live conversations with people who visit your site.
Q Is there an Android or Web app?
A Yes. Our Android beta is on Google Play we'd love your feedback! The web app is also ready for beta testing, too.
Q How does it work?
A Well, you (or your resident web guy) copy and paste a small chunk of code into the HTML of your webpage. This makes a small chat window appear on your site that people can type messages into. Then you can use our Mac or iOS apps to answer questions as they come in.
Q Why are you better than other similar services?
A All the features above with an “Exclusive” badge. Also, two big things: We have custom native apps built specifically for our service, an awesome Mac app and an equally awesome iOS app. Second, you don’t have to have the app open, you can get push notifications whenever a visitor wants to chat, so you can always be an iPhone/iPad lock screen slide away from answering a visitor who wants to chat. Oh, and our pricing is WAY better and it’s one flat rate for unlimited agents. No one else has that.
Q What if I’m offline?
A Our apps are push-based. So even if they’re not open, you can allow them to notify you that someone wants to chat. On the phone it feels just like texting with someone from your lock screen. It’s kinda magical.
Q How does Firehose Chat benefit my business?
A You probably get a lot more traffic than you realize, but customers often leave after getting confused and you’re none the wiser. Firehose Chat helps you engage those customers before they leave. You’ll see increased customer satisfaction and find out what the pain points of your website are.
Q Is it really free?
A Yes, the basic version is free. If you want to customize the chat box, remove the Firehose branding, view history or have multiple agents, you’ll need to upgrade. A subscription is only $15 a month, regardless of the number of agents or websites you install it on.
Q Why do birds suddenly appear, every time I am near?
A Just like us, they long to be close to you.
Q Can I customize the look of the chat window?
A Yep, with a paid account you have complete control including color, placement, intro text, etc. You can even edit the CSS right in the app if you’re so inclined.
Q Wait, how many websites can I install it on?
A As many as you need, but we do ask that you exercise restraint. Think of the children.
Q And how many users can I add?
A With a paid account, as many as you want. 20 agents costs the same as 1.
Q Do you guys offer a reseller program?
A Not yet. We’re seriously considering it though.
Q Why am I so darn good looking?
A You were just born that way.